Computer skills to utilize reservation systems, email and customer relationship management software.Multitasking skills to attend to the needs of multiple guests at once.Robust knowledge of the local area to make dining and activities recommendations.Attentiveness to detail to properly log guest interactions and create welcome packets.Strong oral communication skills to interact with guests and coworkers.Problem-solving skills to offer solutions when guests lodge complaints.Active listening skills to understand guests’ needs and desires.Some qualifications that can help you identify quality candidates as you review applications and resumes include: Success in a Guest Relations role requires the right mix of skills. Guest Relations Agent skills and qualifications When they recommend fee-based additional services such as spa treatments, room service and activities, they also increase revenue to benefit a hotel’s bottom line.
They also resolve issues, freeing coworkers to focus on other job duties to improve the overall efficiency of an establishment. By performing Guest Relations job duties, they can boost guest satisfaction rates, encouraging repeat business that drives the success of a hospitality business. A Guest Relations Agent helps a hotel, resort or casino deliver exceptional service to guests.
